Privacy Policy

Effective Date: January 1, 2026 · Last Updated: October 2026

1. Overview & Commitment to Privacy

JNH Home Health Services (“JNH,” “we,” “us,” or “our”) operates non-medical home health and caregiver services in Chicago, Illinois and surrounding communities. This Privacy Policy details the types of personal, medical assistance, and contact data we collect through our website, intake assessments, application portals, and communications, as well as how that data is stored, processed, and safeguarded.

3. Information We Collect

We collect information necessary to coordinate compassionate, personalized non-medical care and facilitate caregiver employment:

• Contact Details: Full name, telephone number, email address, physical home address, and emergency contact details.
• Care Needs & Assessments: Daily living assistance preferences (bathing, grooming, meal prep, mobility, companionship), preferred scheduling hours, and family care program participation (CCP / DRS / private pay).
• Caregiver Employment Applicants: Work history, certifications, background screening disclosures, and reference contact information provided via our application forms.
• Website Usage Data: Technical logs, browser type, operating system, and IP address collected automatically for site security and performance.

4. How We Use Your Information

We use your personal data exclusively for direct care operations, client management, and transparent service delivery:

• To respond promptly to care consultations and general inquiries.
• To develop customized, non-medical care plans suited to client requirements.
• To coordinate caregiver staffing schedules and shifts.
• To process caregiver candidate job applications.
• To comply with licensing and regulatory requirements administered by the Illinois Department of Public Health (IDPH) and the Illinois Department on Aging (IDoA).

5. Confidentiality & Client Records

We treat client privacy with paramount discretion. All records relating to client daily care routines, special requests, and contact details are stored securely. Authorized care coordinators and assigned caregivers only have access to information essential to performing their duties safely.

6. Third-Party Portals & Integration

Our website may feature links or portals to third-party tools, including applicant tracking software (CareSmartz360) and navigation services (Google Maps). These independent platforms uphold their own privacy policies. We encourage visitors to review third-party terms when navigating outside our primary domain.

7. Your Privacy Rights & Choices

You have the right to inspect, update, or request correction of any contact or personal information we retain. If you wish to withdraw consent for text communications, simply reply STOP to any SMS received or reach out to us by phone or email.